Franz Reprographics, Inc.
Privacy Policy
Franz Reprographics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at franzrepro.com (the “Site”) and to the products and services we provide.
1. Information We Collect
Information you provide directly. When you request a quote, place an order, submit a file for printing, fill out a contact form, or otherwise communicate with us, we may collect your name, business name, email address, mailing address, phone number, billing and shipping information, project details, and any files or content you upload.
Payment information. When you make a purchase, payment card and billing details are collected and
processed by our third-party payment processor. We do not store full payment card numbers on our own
systems.
Information collected automatically. When you visit the Site, we may automatically collect technical
information such as your IP address, browser type, device information, pages viewed, referring URLs, and
the dates and times of your visits. We collect this information using cookies and similar technologies (see
Section 5).
2. How We Use Your Information
We use the information we collect to:
• Provide quotes, fulfill orders, and deliver products and services
• Process payments and manage billing
• Communicate with you about your orders, projects, and inquiries
• Provide customer support
• Operate, maintain, and improve the Site and our services
• Send service-related notices and, where permitted, marketing communications
• Comply with legal obligations and enforce our agreements
• Detect, prevent, and address fraud, security issues, and technical problems
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
• Service providers. With vendors who perform services on our behalf, such as payment processing,
shipping and delivery, web hosting, email delivery, and IT support. These providers are permitted to
use your information only to perform services for us.
• Legal requirements. When required by law, subpoena, or other legal process, or to protect the
rights, property, or safety of Franz Reprographics, our customers, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our
business.
• With your consent. When you direct us to share your information.4. Customer Files and Content
Files you submit for printing or production are used solely to fulfill your order. We retain submitted files for
a reasonable period to allow for reorders and quality control, after which they may be deleted in
accordance with our retention practices. We do not claim ownership of your content, and you are
responsible for ensuring you have the rights to any material you submit.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic,
and improve performance. You can control cookies through your browser settings; however, disabling
cookies may affect Site functionality. We may use analytics services that collect usage information through
these technologies.
6. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your
information. However, no method of transmission or storage is completely secure, and we cannot
guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to
comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Your Choices and Rights
You may:
• Request access to, correction of, or deletion of your personal information
• Opt out of marketing emails by using the unsubscribe link or contacting us
• Adjust your browser settings to manage cookies
Depending on your state of residence, you may have additional rights under applicable privacy laws. To
exercise any rights, contact us using the information below.
9. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from
children. If you believe a child has provided us with personal information, please contact us so we can
delete it.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those
sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when the
policy was last revised. Changes are effective when posted to the Site.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Franz Reprographics, Inc.
Hello@franzrepro.com
763-503-3401